Claims

24 hours medical emergency services

24-hour medical emergency and repatriation service You can use this service outside your home country and Great Britain during your journey. If a medical problem happens contact the assistance helpline as soon as possible by telephoning

For Policies with a start date on or after 01.07.2019

Tel +44 (0) 1273 740927       e-mail  uk.assistance@ajg.com

For Policies with a start date before 01.07.2019

Tel  +44 (0) 208 608 4083   Fax  +44 (0) 208 481 7826



For your protection your calls may be recorded and may be monitored

Other (non medical emergency) claims

To notify us of a claim, please contact us:

 

For Policies with a start date on or after 01.07.2019

 

Tel  +44 (0) 1273 740925       e-mail  aigtravelclaims@aig.com

 

For Policies with a start date before 01.07.2019

  • Tel - +44 (0) 208 608 4084 (Select option 2) Between 9am and 5pm Monday to Friday
  • Email – info@csal.co.uk
  • Online – https://csal.co.uk/claim-forms/
  • In writing – Claims settlements agencies, 308 – 314 London Road Hadleigh, Benfleet. Essex. SS7 2DD. United Kingdom